Hospitality coach

Consulting that transforms. Coaching that lasts

Discovery Call

Hospitality Consulting for Sustainable Growth

As an accomplished Executive Consultant & Certified Leadership Coach with over 20 years of hands-on operational leadership in fast-paced, scaling service and hospitality environments, I specialise in transforming company culture and driving genuine service excellence.

My approach is focused on fusing executive strategy with people-centric development to deliver measurable, sustainable business growth and ensure profitability is achieved by empowering the workforce.

What I Help You Achieve

Operational Excellence & Systems Alignment

I focus on creating efficient, scalable models that drive process improvement and clear accountability555.

  • Operational Streamlining & Process Improvement: Auditing, mapping, and implementing efficient systems and Standard Operating Procedures (SOPs) across diverse business units.

  • Technology Implementation: Leading the practical implementation of new technologies, including new POS systems, workforce management software, stock management, and advanced financial systems, to create streamlined workflows.

  • Cost & Labour Control: Achieving significant annual cost savings through pragmatic process changes, strategic labour controls, and innovative staff welfare initiatives. For one multi-faceted restaurant group, this resulted in annual savings of £300,000.

Organisational & Cultural Transformation

By cultivating a strong, positive, and people-centric culture, I help hospitality businesses significantly reduce friction and staff turnover.

  • Talent Retention & Engagement: Developing and implementing effective recruitment and retention strategies that significantly reduce staff turnover by enhancing the employee value proposition. For one group, a focus on employee empowerment led to a significantly reduced staff turnover rate of just 14%.

  • Culture Change Management: Leading management teams through periods of rapid technological or structural change by clearly communicating the 'why' and ensuring high adoption rates and sustained productivity.

  • Executive & Leadership Coaching: Utilising my certified coaching training (Jay Shetty School of Life Coaching certification) to empower senior leaders and high-potential managers to define and achieve professional goals.

New Unit Launch & Space Design

From conception to completion, I project manage new openings with a focus on maximizing long-term profit and scalability.

  • New Venue/Unit Launch: Project managing and executing new unit openings.

  • Design for Profit: Expertise in designing new operational spaces to maximise efficiency, workflow, and the overall customer experience

  • Supplier support: Able to assist in sourcing the right suppliers for your

Marketing & Brand Strategy for Impact and Loyalty

My approach to marketing ensures your brand identity and customer service culture translate directly into measurable commercial results. I specialise in aligning marketing efforts with sales and operations to ensure a cohesive and high-performing customer journey.

I offer consulting expertise in:

  • Customer Acquisition & Brand Identity: Proven ability to cultivate a strong brand identity and customer service culture that translates directly into measurable results. This focus has previously resulted in building a strong brand identity that led to a 40-60% increase in like-for-like (LFL) sales and a 1000-place improvement in TripAdvisor ranking.

  • Social Media & Content Strategy: Experienced in developing and executing compelling content strategies across social media platforms. The goal is to drive customer engagement, visibility, and brand loyalty.

  • Integrated Marketing: Expertise in aligning marketing, sales, and operational departments to ensure a cohesive and high-performing customer journey. This alignment ensures that operational excellence supports the brand promise.

  • Digital Innovation: I have pioneered the use of innovative technology, including leading research into the application of AI, labour forecasting, and customer behaviour analysis to drive data-driven decision-making.